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Terms and Conditions

General Terms and Conditions of Sale

Klinkers Electronics

Version: September 2026

Article 1 – Identity and Scope

  1. These General Terms and Conditions of Sale apply to all offers, quotations, orders, sales and agreements of Klinkers Electronics, hereinafter referred to as “Klinkers Electronics”.
  2. These terms apply to the sale of, among other things, electronic components, spare parts, accessories, equipment and related products, as well as any services offered by Klinkers Electronics.
  3. The details of Klinkers Electronics are:

    Klinkers Electronics
    Klinkers Electronics BV
    Putsesteenweg 34
    2820 Bonheiden
    Belgium

    Company/VAT number: BE0453.218.840
    E-mail: verkoop@klinkerselectronics.be
    Telephone: 015/557991
    Website: https://www.klinkerselectronics.be

  4. These General Terms and Conditions form an integral part of every agreement between Klinkers Electronics and the customer, unless expressly agreed otherwise in writing.
  5. In the event of a conflict between these General Terms and Conditions and a separate written agreement, quotation or specific sales condition, the separate written agreement shall prevail insofar as it expressly deviates from these General Terms and Conditions.
  6. If one or more provisions of these General Terms and Conditions are wholly or partially invalid, void or unenforceable, the remaining provisions shall remain in full force and effect. The relevant provision shall in that case be replaced by a valid provision that comes as close as legally possible to its purpose and intended effect.

Article 2 – Definitions

For the purposes of these General Terms and Conditions:

  • Customer: any natural person or legal entity placing an order with Klinkers Electronics.
  • Consumer: any natural person acting for purposes outside their business, professional or self-employed activity.
  • Business Customer: any natural person or legal entity acting in the course of their business or professional activity.
  • Product: any item offered or sold by Klinkers Electronics, including spare parts, electronic components, accessories and equipment.
  • Standard Product: a product that forms part of the normal range of Klinkers Electronics and is not specifically purchased, manufactured or modified for one particular customer.
  • Specially Ordered Product: a product that is specifically purchased, manufactured, modified or reserved at the customer’s request and that cannot readily be resold to another customer as a standard stock item.
  • Agreement: any agreement between Klinkers Electronics and the customer concerning the sale of products or the provision of services.

Article 3 – Offers and Product Information

  1. Unless expressly stated otherwise, all offers made by Klinkers Electronics are non-binding and subject to availability.
  2. Obvious errors or mistakes in prices, images, product descriptions, technical specifications or other information may be corrected without Klinkers Electronics being bound by the incorrect information.
  3. Images, drawings, dimensions, technical specifications, colours and other product information are provided as accurately as reasonably possible. Minor deviations that do not materially affect the operation or functionality of the product shall not entitle the customer to cancel the agreement or claim compensation.
  4. If a product is replaced by the manufacturer or supplier with a technically equivalent or improved model, Klinkers Electronics may supply such alternative, provided that this does not constitute a material change to the agreement.
  5. If a product is no longer available, Klinkers Electronics shall inform the customer as soon as reasonably possible. If no alternative is accepted and delivery is impossible, the customer shall be entitled to a refund of amounts already paid for the undelivered product.

Article 4 – Orders and Formation of the Agreement

  1. An order placed through the website, by e-mail, telephone or any other means constitutes an offer by the customer to purchase the relevant products.
  2. The agreement is formed when Klinkers Electronics expressly accepts the order or when Klinkers Electronics starts executing the order.
  3. An automatic acknowledgement of receipt of an electronic order only confirms receipt of the order and does not necessarily constitute final acceptance.
  4. Klinkers Electronics reserves the right to refuse an order, including where:
    • the ordered product is unavailable;
    • there is an obvious pricing or product error;
    • necessary customer information is missing;
    • there are reasonable grounds to believe that the order cannot be properly fulfilled;
    • the customer has failed to comply with previous payment obligations.
  5. For Specially Ordered Products, Klinkers Electronics may require the customer to expressly confirm the order and, where applicable, pay a deposit before procurement or production is started.

Article 5 – Prices

  1. The prices applicable to an order are the prices displayed at the time the order is placed.
  2. For consumers, prices shall, where legally required, be displayed including applicable VAT and mandatory charges.
  3. For Business Customers, prices may be displayed exclusive of VAT where this is clearly indicated.
  4. Shipping, transport, installation or other additional costs shall be stated separately where they are not included in the product price.
  5. Obvious pricing errors shall not be binding upon Klinkers Electronics.
  6. If a supplier implements a demonstrable price increase after the agreement has been concluded in relation to a Specially Ordered Product, Klinkers Electronics shall inform the customer as soon as reasonably possible. A price increase shall not be applied unilaterally to an order from a consumer that has already been paid for, except where permitted by applicable law.

Article 6 – Payment

  1. Payment shall be made using the payment methods offered by Klinkers Electronics.
  2. Business Customers may be granted payment on invoice where Klinkers Electronics has agreed to this in advance.
  3. For certain orders, in particular Specially Ordered Products or high-value products, Klinkers Electronics may require a deposit or full advance payment.
  4. The customer may not unilaterally suspend payment or withhold payment due to a dispute that does not relate to the amount concerned.
  5. In the event of non-payment, Klinkers Electronics reserves the right, insofar as legally permitted, to suspend further deliveries until all due amounts have been paid.

Article 7 – Delivery

  1. Klinkers Electronics shall make reasonable efforts to comply with the stated delivery periods.
  2. Unless expressly agreed otherwise, stated delivery periods are indicative.
  3. A delay does not automatically entitle the customer to compensation or cancellation, without prejudice to the statutory rights of consumers or where the parties have expressly agreed a binding delivery deadline.
  4. If a significant delay is expected, Klinkers Electronics shall inform the customer as soon as reasonably possible and, where required by law, provide the customer with the opportunity to terminate the agreement.
  5. If an order consists of several products, Klinkers Electronics may deliver the products separately unless otherwise agreed.
  6. For consumers, the risk of loss or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically takes possession of the goods.
  7. For Business Customers, risk passes in accordance with the agreed delivery terms or, in the absence thereof, upon delivery to the customer or the carrier designated by the customer.

Article 8 – Cancellation of Orders

8.1 General

  1. An order accepted by Klinkers Electronics is binding, subject to the statutory right of withdrawal of consumers and the specific cancellation provisions set out in these General Terms and Conditions.
  2. A customer wishing to cancel an order must notify Klinkers Electronics in writing or by e-mail as soon as reasonably possible.
  3. If an order has not yet been processed and the product can be cancelled without additional costs, Klinkers Electronics shall, where reasonably possible, confirm the cancellation.

8.2 Standard Products

  1. For Standard Products that have not yet been specially ordered for the customer, Klinkers Electronics shall reasonably assess a cancellation request made before shipment.
  2. For Business Customers, where cancellation results in demonstrable administrative, processing, purchasing or other directly incurred costs, Klinkers Electronics may charge such reasonable costs, insofar as legally permitted and provided that such costs have not already been included in the sales price.
  3. For consumers, the statutory rules regarding withdrawal and consumer protection shall remain fully applicable.

8.3 Specially Ordered Spare Parts

  1. A Specially Ordered Spare Part is a product specifically purchased, manufactured, modified or reserved at the customer’s request and which cannot readily be resold to another customer as a standard stock item.
  2. Because cancellation of such a product may expose Klinkers Electronics to purchasing costs, supplier charges, return costs, administrative costs and/or the risk that the product cannot or can only with difficulty be resold, Klinkers Electronics may charge a cancellation fee of 30% of the sales price to Business Customers in the event of cancellation.
  3. This fee shall apply only where:
    • the product was actually specially ordered or reserved for the customer;
    • the order was accepted by Klinkers Electronics;
    • the cancellation is attributable to the customer; and
    • the cancellation is not the result of a failure by Klinkers Electronics to comply with its obligations.
  4. If the Specially Ordered Product has already been delivered or is already in the customer’s possession, the provisions concerning returns and, where applicable, the statutory right of withdrawal shall apply.
  5. If Klinkers Electronics is charged higher costs by its supplier as a result of the cancellation and such costs cannot reasonably be avoided or reduced by Klinkers Electronics, Klinkers Electronics may, insofar as legally permitted, charge these demonstrable costs instead of or in addition to the fixed cancellation fee, provided that this has been clearly communicated in advance and is legally permissible.
  6. The fee referred to in this article is not intended as a penalty, but as a fixed compensation for the reasonably foreseeable costs and losses that may arise from cancellation of a Specially Ordered Product.
  7. This provision does not affect mandatory statutory provisions and shall not apply insofar as it conflicts with a statutory right of withdrawal or other mandatory consumer rights.

8.4 Non-Returnable or Specifically Modified Products

  1. For products manufactured, modified or configured specifically according to the customer’s instructions, cancellation after acceptance of the order may be excluded to the extent permitted by law.
  2. Klinkers Electronics shall clearly inform the customer before conclusion of the agreement where a product cannot be cancelled or returned due to its specific nature.

Article 9 – Statutory Right of Withdrawal for Consumers

  1. This article applies exclusively to consumers entering into distance contracts, insofar as the law provides for a right of withdrawal.
  2. Subject to statutory exceptions, the consumer has a period of 14 calendar days to withdraw from the agreement without giving a reason.
  3. For goods, this period generally starts on the day after the consumer or a third party designated by the consumer, other than the carrier, physically receives the goods.
  4. The consumer may exercise the right of withdrawal by informing Klinkers Electronics, before expiry of the withdrawal period, of the decision to withdraw from the agreement by means of an unequivocal statement.
  5. If the consumer exercises the right of withdrawal, the goods must be returned in accordance with the applicable statutory requirements.
  6. The direct cost of returning the goods shall, insofar as legally permitted, be borne by the consumer, unless Klinkers Electronics voluntarily agrees to bear these costs.
  7. Klinkers Electronics shall reimburse the payments received in accordance with the applicable statutory provisions and within the applicable statutory period.
  8. To the extent permitted by law, Klinkers Electronics may withhold reimbursement until the goods have been received back or until the consumer has provided evidence that the goods have been returned.
  9. The consumer shall only be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
  10. The right of withdrawal does not apply in cases where the law expressly provides for an exception, including certain goods made according to the consumer’s specifications or clearly personalised for the consumer.
  11. Statutory exceptions shall be applied strictly. The mere fact that a product has been specially ordered for a consumer does not automatically mean that the consumer’s statutory right of withdrawal has been excluded.

Article 10 – Returns Outside the Statutory Right of Withdrawal

  1. A return by a Business Customer is only possible with prior approval from Klinkers Electronics, unless otherwise agreed.
  2. Products must be returned in a saleable condition, including all components, accessories and documentation.
  3. Products that have been specially ordered, modified or configured for the customer cannot be returned unless Klinkers Electronics has expressly agreed to the return in advance.
  4. Klinkers Electronics may charge reasonable return and processing costs for an agreed return of a Standard Product.
  5. Products must not be returned without prior authorisation. Such shipments may be refused or returned at the sender’s expense.

Article 11 – Inspection Upon Receipt

  1. The customer shall inspect the delivered products as soon as reasonably possible after receipt to verify that they correspond to the order and that there is no visible damage.
  2. Visible transport damage should preferably be recorded on the delivery documents and reported to Klinkers Electronics as soon as possible.
  3. A defect that could not reasonably have been identified during an initial inspection must be reported as soon as reasonably possible after discovery.
  4. This provision does not limit the statutory rights of consumers regarding conformity and warranty.

Article 12 – Conformity and Warranty

  1. Klinkers Electronics shall supply products that conform to the agreement and applicable legal requirements.
  2. Consumers benefit from the statutory rules concerning legal guarantee and conformity.
  3. For Business Customers, the applicable statutory warranty and, where applicable, the commercial warranty provided by the manufacturer or Klinkers Electronics shall apply.
  4. A manufacturer’s warranty or additional commercial warranty shall never limit mandatory statutory rights of consumers.
  5. Warranty shall not apply to defects resulting from, among other things:
    • incorrect or improper use;
    • incorrect installation;
    • incorrect connection;
    • external damage;
    • normal wear and tear;
    • modifications or repairs by unauthorised persons;
    • use outside the manufacturer’s specified parameters.
  6. Where a product is used in a professional, industrial or technical environment, the customer remains responsible for verifying that the product is suitable for the intended application, unless Klinkers Electronics has expressly confirmed such suitability in writing.

Article 13 – Technical Suitability and Installation

  1. Klinkers Electronics provides product information based on information made available by manufacturers and suppliers.
  2. The customer remains responsible for verifying that a spare part or component is suitable for the specific application, unless Klinkers Electronics has expressly confirmed specific compatibility in writing.
  3. Where the customer provides information concerning the part to be replaced, the customer is responsible for ensuring that such information is correct and complete.
  4. Customers are advised to contact Klinkers Electronics before ordering if there is any doubt regarding compatibility.
  5. Parts incorrectly ordered by the customer cannot automatically be returned, particularly where they are Specially Ordered Products or non-standard items.

Article 14 – Complaints

  1. Complaints may be submitted via: verkoop@klinkerselectronics.be
  2. The complaint should preferably include:
    • the order or invoice number;
    • a description of the issue;
    • photographs or other relevant information where applicable.
  3. Klinkers Electronics shall assess complaints within a reasonable period.
  4. For consumers, statutory deadlines and rights remain fully applicable.

Article 15 – Retention of Title

  1. For Business Customers, ownership of delivered goods remains with Klinkers Electronics until the customer has paid all amounts due under the relevant agreement.
  2. As long as retention of title applies, the Business Customer shall not intentionally dispose of the goods in a manner that adversely affects the rights of Klinkers Electronics.
  3. The customer shall properly store and safeguard goods subject to retention of title.
  4. For consumers, retention of title shall apply only to the extent permitted by law.

Article 16 – Late Payment

16.1 Consumers

In the event of late payment by a consumer, only amounts and costs permitted by law and clearly communicated in advance in accordance with applicable legislation may be charged.

16.2 Business Customers

  1. In the event of non-payment by the due date, and following a notice of default where legally required, applicable statutory or contractually agreed interest may be charged insofar as legally permitted.
  2. A reasonable fixed compensation for collection costs may also be charged where this has been agreed in advance and is legally permissible.
  3. Klinkers Electronics reserves the right to suspend further orders or deliveries for as long as due amounts remain unpaid.

Article 17 – Liability

  1. Klinkers Electronics shall be liable for damage resulting from an attributable failure to perform its obligations, within the limits of applicable law.
  2. Klinkers Electronics shall not be liable for damage resulting solely from:
    • incorrect use of a product;
    • incorrect installation by the customer or a third party;
    • use contrary to the manufacturer’s instructions;
    • modifications to the product by the customer or a third party;
    • information or instructions supplied by the customer that are incorrect or incomplete.
  3. Nothing in these General Terms and Conditions shall exclude liability where such exclusion is prohibited by law.
  4. The liability limitations in this article shall not apply insofar as they are not permitted by applicable law.

Article 18 – Force Majeure

  1. Klinkers Electronics shall not be liable for delay or non-performance resulting from circumstances beyond its reasonable control.
  2. Force majeure may include, among other things:
    • serious supplier disruptions;
    • production problems;
    • transport problems;
    • strikes;
    • fire;
    • flooding;
    • power or network failures;
    • cyber incidents;
    • government measures;
    • war or other serious societal disruptions;
    • exceptional shortages of components.
  3. Klinkers Electronics shall inform the customer as soon as reasonably possible where a force majeure situation affects performance of the agreement.
  4. If the force majeure situation continues for an extended period and performance of the agreement can no longer reasonably be required, either party may terminate the agreement in accordance with applicable law.

Article 19 – Personal Data

  1. Klinkers Electronics processes personal data in accordance with applicable privacy legislation.
  2. Personal data necessary for the processing of orders, payments, deliveries, invoicing and customer service shall be processed in accordance with applicable legislation.
  3. Further information regarding the processing of personal data is provided in the privacy policy of Klinkers Electronics.

Article 20 – Intellectual Property

  1. All texts, images, photographs, technical documentation, logos, designs and other content provided by Klinkers Electronics remain the property of Klinkers Electronics or its licensors insofar as intellectual property rights apply.
  2. Such materials may not be commercially reproduced or distributed without prior written permission.
  3. Intellectual property rights belonging to manufacturers and other third parties remain with those parties.

Article 21 – Amendments to the General Terms and Conditions

  1. Klinkers Electronics may amend these General Terms and Conditions for future agreements.
  2. The version applicable to an agreement is the version made available to the customer before or at the latest upon conclusion of the agreement, where legally required.
  3. An amendment to these General Terms and Conditions shall not affect agreements already concluded, unless otherwise permitted by law or under a valid contractual arrangement.

Article 22 – Evidence and Electronic Communication

  1. Electronic communications, including e-mails and electronic order records, may be used as evidence insofar as legally permitted.
  2. The customer is responsible for providing correct contact and billing information.
  3. Klinkers Electronics may use electronic communications for the performance of the agreement, including order confirmations, invoices, delivery information and communications relating to orders.

Article 23 – Applicable Law and Jurisdiction

  1. Agreements between Klinkers Electronics and its customers shall be governed by Belgian law, except where mandatory law provides otherwise.
  2. Consumers shall retain all protective provisions granted to them under mandatory applicable law.
  3. Where a dispute cannot be resolved amicably, it shall be submitted to the competent court in accordance with the applicable statutory jurisdiction rules.
  4. Nothing in these General Terms and Conditions is intended to restrict the statutory jurisdiction of any court or the right of a consumer to bring proceedings before a competent court.

Article 24 – Final Provision

These General Terms and Conditions, together with the order, order confirmation and any specific written agreements, form the contractual basis of the sale.

Last updated: September 2026